ITSM Consultation

ITSM Consulting and deployment
As we know science and technology progress and most importantly, IT is changing and improving at high speed. Today almost all organizations turn to IT and its services, use them, and buckle up with its problems and limitations. Need a standard to provide better IT services to internal and external users could be felt.
ISO/IEC 20000 is the first global standard that targets the IT Service Management in special way. This standard explains an integrated set of management processes for the effective provision of services to businesses and customers. ISO/IEC 20000 is supplement   that process approach defined within ITIL from the Office of Government Commerce (OGC). ISO / IEC 20000 consists of two parts: ISO / IEC 20000-1 and ISO / IEC 20000-2
With the establishment of the management system of IT department in a new organization, IT department replaced the old with the new IT department and standard, identification and distribution of new IT services and standardization of IT traditional services are done.
Some of the ITSM implementation benefits
• Improve IT service processes
• Create a reliable frame of reference and processes to control the IT department
• Creating a systematic structure to assess the IT services quality
• Create a platform for IT department to transfer the task-oriented to process-oriented
• Create a common language between all elements of the organization in the operation of IT services
• Goal-oriented and quantitative management to evaluate the IT performance
• Creating a culture of self-improvement in all services and IT infrastructure
• Enhance internal IT user and external customers satisfaction who use the IT services
• Receive ISO / IEC 20000: 2011 certification